Refund policy

Refund policy

About the refund and return policy on Lucy Dreams’ online shop.

  • I do not accept returns or exchanges

Due to the nature of these items, I cannot accept returns.

  • I accept cancellations under the following conditions

It is possible to request a cancellation, but only before the item is shipped.

Care instructions

My work is done with quality Indian ink, typographic ink or watercolour on 100% cotton acid-free paper.
However, over the years they can become damaged and lose their shine.

Therefore, to prevent them from deteriorating too much, I highly recommend not exposing them to the sun and using a frame or a coaster without UV reflection.

In order to maximize their preservation, please keep the illustrations in a dry place and away from heat sources.
Ideal temperatures are 18 to 20°C (64° to 68°F).

Copyright

The sale of a work does not include a copyright transfer.


Any reproduction, distribution or exploitation of the original work or of the reproduction acquired on my shop is strictly forbidden.


Any work of Sophie Galinier aka Lucy Dreams purchased from my shop is reserved for private use only.


To acquire the rights to use and distribute an illustration (publishing, advertising, website…), please contact me by email.

Commissions and personalised orders

For all commissions or custom-made illustrations, please contact me by email.


Do you have any questions regarding your order?

Please do not hesitate to contact me if you have a problem with your order, indicating the order number.


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