Privacy Policy

Privacy Policy

Definitions

Customer: any professional or capable natural person within the meaning of articles 1123 and following of the Civil Code, or legal entity, who visits the Site that is the subject of these general conditions.

Services : The site lucy-dreams.com makes available to its Clients :

Contents: All the elements constituting the information present on the Site, in particular texts – images – videos.

Customer information : Hereinafter referred to as “Information (s)” which corresponds to all personal data that may be held by Sophie Galinier for the management of your account, customer relationship management and for analysis and statistical purposes.

User: Internet user logging on, using the above-mentioned site.

Personal information: “Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to which it applies” (article 4 of law n° 78-17 of 6 January 1978).

The terms “personal data”, “person concerned”, “subcontractor” and “sensitive data” have the meaning defined by the General Regulations on Data Protection (RGPD: n° 2016-679).

Presentation of the website

Pursuant to Article 6 of Law 2004-575 of 21 June 2004 on confidence in the digital economy, users of the lucy-dreams.com website are informed of the identity of the various parties involved in its creation and monitoring:

Owner: Sophie Galinier – Siret 529 814 386 00031 – 16, rue de Grenoble 31500 Toulouse
Publication manager: Sophie Galinier-
The person responsible for publication is a natural person or a legal entity.
Webmaster : Sophie Galinier-
Hosting: FREE SAS RCS Paris B 421 938 861 75371 Paris Cedex 08
Data Protection Officer: Sophie Galinier-

 

 General conditions of use of the site and services offered

The Site constitutes a work of the mind protected by the provisions of the Intellectual Property Code and applicable International Regulations.
The Customer may not in any way reuse, transfer or exploit for his own account all or part of the elements or works on the Site.

Use of the lucy-dreams.com website implies full and complete acceptance of the general terms and conditions of use described below. These conditions of use may be modified or supplemented at any time, users of the lucy-dreams.com website are therefore invited to consult them regularly.

This website is normally accessible to users at all times. However, Sophie Galinier may decide to interrupt it for technical maintenance, in which case Sophie Galinier will endeavour to inform users in advance of the dates and times of the intervention.
The website lucy-dreams.com is regularly updated by Sophie Galinier. In the same way, the legal notices can be modified at any time: they are nevertheless binding on the user who is invited to refer to them as often as possible in order to read them.
3. Description of the services provided.

The purpose of the lucy-dreams.com website is to provide information concerning all of the company’s activities.
Sophie Galinier strives to provide on the lucy-dreams.com website information that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in the update, whether they are due to its own fault or to the fault of third party partners who provide it with this information.

All the information indicated on the website lucy-dreams.com is given as an indication, and is subject to change. Furthermore, the information on the lucy-dreams.com website is not exhaustive. It is subject to changes that have been made since it was put online.

 

Contractual limitations on technical data.

The website uses JavaScript technology and cannot be held responsible for any material damage related to the use of the website. In addition, the user of the site undertakes to access the site using recent, virus-free equipment and with a latest-generation, up-to-date browser.
The lucy-dreams.com website is hosted by a service provider on the territory of the European Union in accordance with the provisions of the General Regulation on Data Protection (RGPD: no. 2016-679). The objective is to provide a service that ensures the best rate of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures, in the event of failure of its infrastructures or if the Services generate traffic deemed abnormal.Sophie Galinier and the host cannot be held liable in the event of malfunction of the Internet network, telephone lines or computer and telephone equipment, particularly due to network congestion preventing access to the server.

 

Intellectual property and counterfeiting.

Sophie Galinier is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular the texts, images, graphics, logos, illustrations, icons, digital products and sounds unless otherwise specified.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, unless prior written authorization of : Sophie Galinier.

Any unauthorized use of the site or any of the elements it contains will be considered as an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

 

Limitations of liability

Sophie Galinier acts as editor of the site. Sophie Galinier is responsible for the quality and truthfulness of the Content it publishes.

Sophie Galinier cannot be held responsible for any direct or indirect damage caused to the user’s equipment, when accessing the website lucy-dreams.com, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.

Sophie Galinier cannot also be held responsible for indirect damages (such as loss of business or loss of opportunity) resulting from the use of the lucy-dreams.com website.
Interactive spaces (possibility to ask questions in the contact area) are available to users. Sophie Galinier reserves the right to delete, without prior notice, any content posted in this space that contravenes the legislation applicable in France, in particular the provisions relating to data protection. If necessary, Sophie Galinier also reserves the right to question the civil and/or criminal liability of the user, in particular in the event of a message of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photograph, etc.).

 

Management of personal data

The Customer is informed of the regulations concerning marketing communication, the law of 21 June 2014 for confidence in the Digital Economy, the Data Protection Act of 6 August 2004 and the General Regulations on Data Protection (RGPD: no. 2016-679).

 

Persons responsible for the collection of personal data

For Personal Data collected in the context of the creation of the User’s personal account and his navigation on the Site, the person responsible for processing Personal Data is: Sophie Galinier. The website lucy-dreams.com is represented by Sophie Galinier, its legal representative.

As the person responsible for processing the data she collects, Sophie Galinier undertakes to respect the framework of the legal provisions in force. In particular, it is her responsibility to establish the purposes of her data processing, to provide her prospects and clients, on the basis of the collection of their consents, with full information on the processing of their personal data and to maintain a register of the processing in accordance with reality.
Whenever the lucy-dreams.com website processes Personal Data, Sophie Galinier takes all reasonable steps to ensure the accuracy and relevance of the Personal Data with respect to the purposes for which Sophie Galinier processes them.

 

Purpose of the collected data

Sophie Galinier may process all or part of the data:

to enable navigation on the Site and the management and traceability of the services ordered by the user: connection and Site use data, invoicing, order history, etc.
to prevent and fight against computer fraud (spamming, hacking…): computer equipment used for browsing, IP address, password (hash), etc.
to improve navigation on the Site: connection and usage data
to conduct optional satisfaction surveys on lucy-dreams.com: email address
to carry out communication campaigns (sms, email): telephone number, email address

Sophie Galinier does not market your personal data, which are therefore only used out of necessity or for statistical and analytical purposes.

 

Right of access, rectification and opposition

In accordance with the European regulations in force, the Users of the lucy-dreams.com website have the following rights:
right of access (article 15 RGPD) and rectification (article 16 RGPD), updating, completion of Users’ data right to block or erase Users’ personal data (article 17 RGPD), when they are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited.

right to withdraw consent at any time (article 13-2c GDMP)
right to limit the processing of Users’ data (Article 18 DPMR)
right to object to the processing of Users’ data (Article 21 RGPD)
the right to the portability of the data provided by Users, when these data are subject to automated processing based on their consent or on a contract (Article 20 GDR)
the right to determine the fate of Users’ data after their death and to choose to whom Sophie Galinier will have to communicate (or not) her data to a third party that they will have previously designated

As soon as Sophie Galinier becomes aware of the death of a User and in the absence of instructions from her, Sophie Galinier undertakes to destroy her data, except if their conservation proves necessary for evidentiary purposes or to meet a legal obligation.

If the User wishes to know how Sophie Galinier uses her Personal Data, to ask for a correction or to object to their processing, the User may contact Sophie Galinier in writing at the following address

Sophie Galinier
16, rue de Grenoble 31500 Toulouse

In this case, the User must indicate the Personal Data that he or she would like Sophie Galinier to correct, update or delete, identifying himself or herself precisely with a copy of an identity document (identity card or passport).

Requests for the deletion of Personal Data will be subject to the obligations imposed on Sophie Galinier by law, in particular with regard to the conservation or archiving of documents. Finally, Users of the lucy-dreams.com website may file a complaint with the control authorities, and in particular with the CNIL (French Data Protection Authority).

 

Non-communication of personal data

Sophie Galinier will not process, host or transfer the Information collected about its Customers to a country outside the European Union or recognized as “unsuitable” by the European Commission without prior notice to the Customer. However, Sophie Galinier remains free to choose its technical and commercial subcontractors on condition that they present sufficient guarantees with regard to the requirements of the General Regulation on Data Protection (RGPD: n° 2016-679).

Sophie Galinier undertakes to take all necessary precautions to preserve the security of the Information and in particular that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the Customer’s Information is brought to the attention of Sophie Galinier, she will inform the Customer as soon as possible and inform him of the corrective measures taken. Furthermore, Sophie Galinier does not collect any “sensitive data”.

The Personal Data of the User may be processed by subsidiaries of the lucy-dreams.com website and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

 

Comments

When you leave a comment on our website, not only the data entered in the comment form, but also your IP address and your browser’s user agent are collected to help us detect unwanted comments.

An anonymized string created from your email address (also called hash) can be sent to the Gravatar service to check whether you are using the service. The Gravatar Service Privacy Policy is available here: https://automattic.com/privacy/. After validating your comment, your profile picture will be publicly visible next to your comment.

 

Media

If you are a registered user and you upload images to the website, we advise you to avoid uploading images containing EXIF GPS coordinate data. Visitors to your website can download and extract location data from these images.

 

 

Incident notification

No matter how hard you try, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their accounts and to providing them with all necessary information to help them meet their own regulatory reporting obligations.

No personal information of the user of the lucy-dreams.com website is published without the user’s knowledge, exchanged, transferred, ceded or sold in any medium whatsoever to third parties.
Security

To ensure the security and confidentiality of Personal Data, lucy-dreams.com uses networks protected by standard devices such as firewalls, pseudonymization, encryption and password.

When processing Personal Data, Sophie Galinier takes all reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.

 

Hypertext links “cookies” and internet tags

If you leave a comment on our site, you will be asked to save your name, e-mail address and website in cookies. This is only for your convenience so that you do not have to enter this information if you make another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to save your login information and screen preferences. The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your cookie will be stored for two weeks. If you log out of your account, the cookie will be deleted.

When you edit or post a publication, an additional cookie will be stored in your browser. This cookie does not contain any personal data. It simply indicates the ID of the publication you have just modified. It expires after one day.

 

“COOKIES”

A “cookie” is a small information file sent to the User’s browser and stored on the User’s terminal (e.g. computer, smartphone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies do not in any way risk damaging the User’s terminal.

The lucy-dreams.com site is likely to process the User’s information concerning his visit to the Site, such as the pages consulted and searches carried out. This information enables Sophie Galinier to improve the content of the Site and the User’s navigation.

Cookies facilitate navigation and/or the provision of the services offered by the Site. The User can configure his browser to allow him to decide whether or not he wishes to accept them so that Cookies are recorded in the terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The User may also configure his browser software so that he is offered the possibility of accepting or rejecting Cookies from time to time, before a Cookie is likely to be stored on his terminal. Sophie Galinier informs the User that, in this case, it is possible that not all the functionalities of her navigation software will be available.

If the User refuses to save Cookies in his terminal or browser, or if the User deletes those saved, the User is informed that his navigation and experience on the Site may be limited. This may also be the case when the lucy-dreams.com website cannot recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, Sophie Galinier declines all responsibility for the consequences related to the degraded functioning of the Site and any services offered by the lucy-dreams.com site, resulting (i) from the User’s refusal to accept Cookies (ii) from the impossibility for the lucy-dreams.com site to record or consult the Cookies necessary for their functioning due to the User’s choice. The configuration of each browser is different for the management of Cookies and the User’s choices. It is described in the browser’s help menu, which will make it possible to find out how the User can modify his wishes regarding Cookies.

At any time, the User may choose to express and modify his or her wishes regarding Cookies. Sophie Galinier may also use the services of external service providers to help her collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Instagram, Facebook and Pinterest appearing on the website lucy-dreams.com and if the User has accepted the deposit of cookies by continuing his navigation on the website lucy-dreams.com, Instagram, Facebook and Pinterest may also deposit cookies on your terminals (computer, tablet, mobile phone).

These types of cookies are deposited on your terminals only if you consent to them by continuing your navigation on the Website. At any time, the User may nevertheless revoke his/her consent for the lucy-dreams.com website to deposit this type of cookies.

 

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles…). Content embedded from other sites behaves in the same way as if the visitor were visiting that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with such embedded content if you have an account logged into their website.

The lucy-dreams.com website contains a certain number of hypertext links to other websites, set up with the authorisation of Sophie Galinier. However, Sophie Galinier is not able to verify the content of the sites thus visited, and consequently will not assume any responsibility for this fact.

Unless you decide to deactivate cookies, you accept that the site may use them. You may deactivate these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the site.

 

INTERNET TAGS

lucy-dreams.com may occasionally use Internet tags (also known as action tags, single-pixel GIFs, transparent GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and thus store corresponding information, including the User’s IP address) in a foreign country.

These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages of the Site.
This technology allows Sophie Galinier to evaluate the responses of visitors to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of the Site by the User.

The external service provider may collect information about visitors to the Site and other websites using these tags, compile reports on Site activity for Sophie Galinier, and provide other services relating to the use of the Site and the Internet.

 

Applicable law and jurisdiction.

Any dispute in connection with the use of the lucy-dreams.com website is subject to French law.
Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Paris.

 

E-mails and MailPoet newsletter

If you have subscribed to our newsletter or are a member of our site (you can log in) or have made a purchase from our site, there is a good chance that you will receive emails from us.

We will only send you emails that you have agreed to receive, or that relate to the services we provide to you.

To send you emails, we use the name and email address you provide. Our site also stores the IP address you used when you signed up for the service to prevent abuse of the system.

This site may send emails via the MailPoet sending service. This service allows us to track clicks and opens of our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside of this site except for the e-mail address.

MailPoet sets and stores two cookies if you use WooCommerce and MailPoet together. These cookies are :

Cookie name: mailpoet_revenue_tracking
Cookie expiration: 14 days.
Cookie description: The purpose of this cookie is to track which newsletters sent from your site were clicked on and resulted in a purchase in your WooCommerce shop.

Cookie Name: mailpoet_abandoned_cart_tracking
Cookie expiration: 3,650 days.
Cookie description: The purpose of this cookie is to track a user who has abandoned their cart in your WooCommerce shop so that you can send them an abandoned cart newsletter from MailPoet.

Note: The user must have accepted and be a confirmed subscriber.

 

WooCommerce

We collect information when you place an order on our shop.
What we collect and store

During your visit to the site, we track:

Products you have viewed: we use this to, for example, display products you have recently viewed
Location, IP address and browser type: we use these to estimate taxes and shipping costs
Delivery address: we'll ask you to enter it to estimate shipping costs before you place your order, and to send the order to you!

We use cookies to track the contents of the shopping cart as you browse our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, email address, telephone number, payment/credit card details and possibly account details such as username and password. This information will be used to:

Sending information about your account and order
Responding to requests, including refunds and complaints
Processing payments and preventing fraud
Set up your account for our shop
Comply with any legal obligations, such as calculating taxes
Improve our shop offerings
Send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, email, and phone number, which will be used to pre-populate order validation for future orders.

We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally obliged to continue to store it. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, email and billing and shipping addresses.

We also store comments or notices, if you choose to send them.
Who on our team has access to the data

Members of our team have access to the information you provide to us. For example, shop administrators and managers have access to

Order information such as what was purchased, when and where it should be sent, and
Customer information such as your name, email address and billing and shipping information.

Our team has access to this information to process orders, process refunds and assist you.
What we share with others

We share data with third parties who help us manage our orders and shop services; for example —
Payments

We accept payments through PayPal. When processing payments, certain data will be transmitted to PayPal, including information required to complete the payment, such as the total amount or billing information.

Please read PayPal’s privacy policy for more details.

LiteSpeed Cache

This site utilizes caching in order to facilitate a faster response time and better user experience.

Caching potentially stores a duplicate copy of every web page that is on display on this site.

All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor.

Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.

We may use QUIC.cloud services to process & cache your data temporarily.Please see https://quic.cloud/privacy-policy/ for more details.

WooCommerce Shipping & Tax

Data Used: For payments with PayPal or Stripe: purchase total, currency, billing information.

For taxes: the value of goods in the cart, value of shipping, destination address.

For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities.

For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced (?): For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor.

Please see the respective third party’s privacy policy (Stripe’s Privacy Policy and PayPal’s Privacy Policy) for more details. For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar.

Please see TaxJar’s Privacy Policy for details about how they handle this information.

For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to the carrier directly or via EasyPost, depending on the service used.

For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to EasyPost.

We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.

Akismet

We collect information about visitors who leave comments on sites that use Akismet, our anti-spam service. The information collected depends on the Akismet settings on the site, and typically includes the commenters’ IP address, user agent, referrer, and site URL (as well as other information provided directly by the commenter such as name, username, email address, and comment).

error: Content is protected !!
%d bloggers like this: